Are PartsAvatar and Autoshack Trustworthy for Car Parts?

QuestionsCategory: Ask An ExpertAre PartsAvatar and Autoshack Trustworthy for Car Parts?
Isabella Clark asked 7 months ago
I've been advised to use AutoZone or Lordco for car parts in Canada, but I keep seeing PartsAvatar and Autoshack offering better prices. Can anyone confirm if these are reliable companies to order from? I've seen mixed reviews online and would appreciate some firsthand experiences or insights.
1 Answers
Zack Norman Staff answered 7 months ago
Hi there, Isabella! It's great that you're doing some proper research and due diligence before purchasing car parts. When it comes to PartsAvatar and Autoshack, the feedback seems to be a mixed bag, from my own experience and those that I've spoken to. Here's a TL;DR summary of what I and others have learned from dealing with them:
  1. PartsAvatar: Some customers have had smooth experiences with timely deliveries, while others report issues with refunds and customer service. It's notable that one user mentioned they had to fight to get a refund, and there were inconsistencies with the parts selector tool. Therefore, caution is advised when using their services.
  2. Autoshack: This site has also received mixed reviews. Some users find it unreliable, especially when searching for common vehicle parts. Concerns about data privacy and the effectiveness of their search tools were raised.
  3. Alternatives: Many users recommend Rockauto or local parts stores for better service and reliability. Rockauto, in particular, is praised for its user-friendly interface and efficient service.
  4. Local Stores: Don't overlook the value of local auto parts stores. They often offer the advantage of immediate availability and the opportunity to physically inspect parts before purchase.
  5. Online Reviews and Research: It's crucial to keep in mind that experiences can vary. Checking multiple sources for reviews and being vigilant about the parts you order is always a wise approach.
In conclusion, while PartsAvatar and Autoshack may offer competitive pricing, their service quality and reliability have been questioned by some users. Weighing the pros and cons, along with considering alternative options, is recommended for a satisfactory purchase experience. Zack - Motor Verso Mechanics Team